Refund policy

We offer returns within 14 days of delivery.

To be eligible for a return:

  • Items must be unused and in original packaging
  • Items must be in the same condition as received
  • Proof of purchase is required

To request a return, please contact us at Goldenthreadinteriorsuk@gmail.com

Returns that do not meet these conditions may not be accepted.

Refund Policy

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

  • Approved refunds are processed within 5–10 business days
  • Refunds are issued to the original payment method
  • Shipping costs are non-refundable

If the item is damaged, defective, or incorrect, please report it within 48 hours of delivery.

Exchange Policy

We offer exchanges within 14 days of delivery, subject to stock availability.

  • Items must be unused and in original condition
  • Exchanges depend on product availability at the time of request
  • Customers may be required to cover shipping costs for exchanges

Order Cancellation Policy

Orders can only be cancelled within 12 hours of placing the order, provided they have not been processed or shipped.

Once dispatched, cancellation is not possible and the return policy will apply.